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Refund Policy

Refund Policy – I Am That

  • Return Window: 14 days after delivery.

  • Eligibility: Items must be unworn, unwashed, original condition, tags attached, no odors/stains/damage.

  • Return Process: Contact us with order number + reason. We’ll provide instructions.

  • Costs: Buyer pays return shipping.

  • Refunds: Processed within 7–10 business days after approval. Original shipping is non-refundable.

  • Exchanges: Not direct – return + place new order.

  • Defective Items: Report within 10 days of delivery.

  • Late/Missing Refunds: Check with your bank/credit card; if unresolved, contact us.

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